Mcdonald's Balanced Scorecard.pdf
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Several MHS across the world currently use and publicly release their results on key performance indicators using the BSC approach. Organisations define their key strategic objectives and adapt the BSC to report relevant health-related outcomes. However, there is little research into the implementation of a BSC within the organisation and the impact on organisational strategy and outcomes. Thematic analysis of indicators across the BSCs revealed 11 key themes. These themes are broadly applicable to the MHS and represent a common string of values specific to not-for-profit health services sector. Future development of BSCs may utilise these themes as a base to provide a more balanced measurement tool.
Scorecard is not-for-profit organization with operations in Australia, New Zealand, Papua New Guinea, and Southern Pacific. They are the creator of Balanced Scorecards, Balanced Scorecard Dictionary and Balanced Scorecard Miner, a visual examination of performance and strategy maps for not-for-profit organisations. The Scorecard website states “a Balanced Scorecard can help organisations understand their goals and communicate their strategy in a way that is easy to understand by non-profit stakeholders.”
A really nice piece of work by organisations that really articulate the importance of driving strategy combined with good measurement on corporate performance. Although not for profit, responsibility for patient health and wellbeing could be argued to lie within this very same remit! d2c66b5586