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Häufig gestellte Fragen

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  • I Received A Gift, But Need To Return Or Exchange It. How Does That Work?
    Gift returns go through our normal returns process. For cash refunds we can only refund the original payment method. A second option is to issue an e-gift certificate. All gift returns require proof of purchase.
  • My Order Was Returned Back To You, How Do I Still Get It?
    Return to Sender (RTS) orders
  • How Long Does It Take For A Return To Process?
    Refunds are usually processed within 7-10 business days after it arrives back to us. *Return processing times are subject to seasonal changes and delays*
  • How Can I Exchange A Product?
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  • How Do I Start A Return?
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  • Do You Provide Return Labels?
    We are unable to provide a return label.
  • Will I Be Notified When My Return Is Processed?
    Yes! We will email you after your return has been processed and you have been refunded. After you receive this email it can take 3-5 business days for you to see the refunded funds back on your statement.
  • My order doesn't like image in store?
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  • Where Is My Package?
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  • What are my delivery options?
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  • Will I get a valid tracking number?
    Yes, we always share valid tracking info with our customers.
  • My Question Was Not Answered Here. Now What?
    Please get in touch and we will be happy to answer any other questions you have!
  • What will be the estimated delivery time?
    We process your orders within 3 working days and the estimated delivery time will be 20-30 days depending on your location (https://www.iconikjewellery.co.uk/shipping-policy)
  • The product I Want Is Out Of Stock On Your Website. How Do I Get It?
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  • How Do I Change Or Cancel My Order?
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  • Do You Offer Gift Certificates?
    Yes! You can purchase an e-gift certificate
  • My Shipment Was Damaged, What Can I Do?
    We are sorry if your order arrived damaged! Immediately reach out to us about damaged products at
  • Can I Mark An Order As A Gift?
    While we are unable to mark orders as a gift, the packing slip that is included with all orders does not detail item pricing nor an order total. It only includes the items ordered and the order number.
  • How do I order?
    Ordering from Iconik Day is easy! Browse our website and add the items you want to your cart. Once you're ready to check out, click on the shopping cart icon at the top right corner of the page and follow the prompts to complete your purchase. You'll be asked to provide your shipping and billing information and to select your preferred shipping method. Once your order is complete, you'll receive a confirmation email with your order details. If you have any questions or need assistance with your order, please don't hesitate to contact our customer service team.
  • How Long Does It Usually Take For My Order To Get To Me?
    All shipping methods are subject to seasonal changes or delays. for seasonal updates, please see our
  • What if I'm not satisfied with the product?
    You can return it to us within 30 days (https://www.iconikjewellery.co.uk/return-policy)
  • What is print on demand?
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Haben Sie weitere Fragen?

Wir sind hier, um Ihre Fragen zu beantworten. Bitte kontaktieren Sie uns und wir werden uns so schnell wie möglich mit Ihnen in Verbindung setzen. Sie können uns über das Chat-Feld auf Ihrem Bildschirm kontaktieren oder unten klicken, um direkt mit uns in Kontakt zu treten.

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